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Pledge Billing Utility Error - Linking to a Pledge

Anastasia Quintanilla
$organization

Hey guys,

I have weird one here. We were having some issues with the Pledge Billing Utility. It listed a few folks as "Billed without Payment" but the money did actually go to our account. My question is, does anyone know a way to put these payments towards their pledges? The only thing I can think of is to use a different payment type (such as cash) but that wouldn't really reconcile. I'd appreciate any help you guys can give!

Thanks!

  • $organization
    Billed without Payment is when the Credit Card “bounces”.  So it seems the system did eventually get the money just not updating the pledge. 
     
    You are right you could use Cash in a separate batch coordinating with Finance so they can notate this.   Of course you’d rather have Tessitura and the GL etc all in sync. For this you may want to talk to your IT dept to reverse the charges on the server and recharge in Tessitura.  
     
    IT may be able to see the problem and get the tables to reflect things accurately.  They might want to do a ticket to the Network to check why this happened and ensure it doesn’t happen next time
     
     
  • $organization

    Hi ... we've had that happen in our consortium as well.  You could use an alternate payment method type.  We created a "NO AUTH" Credit card payment for each of the card types to use in these instances.  They are not available all the time, but we make them available to our users when it's needed.  

    You'll also want to double check that the schedules are correct for future payments.  They can get out of whack when this happens.