On Account donations and duplicate accounts

Can you merge the two accounts and have the pledge payment put into an on account hold and then pay the pledge that way?

Michael Joyal
Direct 204 954 6411

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Michael Magnes
Sent: April-26-17 11:30 AM
To: mjoyal@royalmtc.ca
Subject: [Tessitura Development Forum] On Account donations and duplicate accounts

So here's one I'm trying to figure out: A patron pledged some money a few weeks ago. They paid it online; we put our online donations into on accounts for Devo to process. This patron started a duplicate account and paid his pledge under that. So I've got an on account pledge payment sitting under a duplicate account. What's the best way to get a handle on this one?

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Can you merge the two accounts and have the pledge payment put into an on account hold and then pay the pledge that way?

Michael Joyal
Direct 204 954 6411

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Michael Magnes
Sent: April-26-17 11:30 AM
To: mjoyal@royalmtc.ca
Subject: [Tessitura Development Forum] On Account donations and duplicate accounts

So here's one I'm trying to figure out: A patron pledged some money a few weeks ago. They paid it online; we put our online donations into on accounts for Devo to process. This patron started a duplicate account and paid his pledge under that. So I've got an on account pledge payment sitting under a duplicate account. What's the best way to get a handle on this one?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!