I've had trouble getting this to work for some time, and wonder if I can get someone's advice. When we process a gift membership, we would like that contribution to trigger 2 acknowledgement letters - 1 receipt for the giver and 1 membership card for the receiver.
I can set both of these letters up, get them to be triggered by the contribution, and even have them write to the correct constituents in their "Contact Log". However, I can only get one to "queue up" with the Write Acknowledgement Letters report at a time.
When I have both ack letters active, only one of them is pulled by this report (even when I try selecting the reprint option). When I delete one of them, the other queues up, and vice versa.
Does anyone else have 2 acks triggered and written to 2 different constituents with just 1 contribution? If so, could you walk me through your Acknowledgment Rules setup and other processes? Thanks!
Yes. For matching gifts, we have a thank you queued up for the individual AND a thank you queued up for the company.
Thanks,
Marie
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Marie Kocher | Development Assistant
Kansas City Ballet | Todd Bolender Center for Dance & Creativity
500 W. Pershing Road, Kansas City, MO 64108
816.216.5582 (D) | 816.931.2232 x1382 (O) | 816.931.1172 (fax)
kcballet.org
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Summer Hirtzel Sent: Thursday, December 22, 2016 4:09 PM To: Marie Kocher <mkocher@kcballet.org> Subject: [Tessitura Development Forum] Two Acknowledgements, Two Constituents, One Transaction!
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Marie, is there anything markedly different about how you set these 2 acknowledgements up from the way you set up for contributions where only one is triggered? I can't seem to get this to work.
Update: I did some investigation, and I think the problem is with the acknowledgement letter itself. I went into the contribution window and "duplicated" the acknowledgement that was created but not queued. Then I ran the Print Acknowledgement Letters report, selected that template type, made sure "reprint" was set to No, and the report still came up blank!
I think this might be a problem with the acknowledgement template itself, even though it looks identical to all the other letters I have set up. Anyone experience anything similar?