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Attachment not saving to Step

Leslie McKinley
$organization

This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

We have been able to attach documents to other Plan Steps in other records.  

Any ideas?

 

 

  • $organization

    Hi Leslie,

     

    Did you ever get any joy with this?  We're having the same issue.

     

    Thanks,
    Sarah 

  • $organization in reply to Leslie McKinley

    Damn.  Was hoping for a shiny solution wrapped up with a bow!  Ah, well.

     

    Thank you.

    Sarah

  • $organization

    No --- and it did happen again ---BUT then we got it to work.  This seems to be one of those “oddities” that you can’t easily document for a fix. 

     

    Sorry you are having the same problem but happy it that it is not just us.

     

    From: Sarah Stratton [mailto:bounce-sarahstratton4456@tessituranetwork.com]
    Sent: Monday, April 04, 2016 8:42 AM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: Re: [Tessitura Development Forum] Attachment not saving to Step

     

    Hi Leslie,

     

    Did you ever get any joy with this?  We're having the same issue.

     

    Thanks,
    Sarah 

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 1/27/2016 5:00:45 PM

    This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

    We have been able to attach documents to other Plan Steps in other records.  

    Any ideas?

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    That would be wonderful -- next best thing is if the other sites that have this problem but didn’t post it because they thought it was “them” .   This has to be happening at other sites and if we could all raise our hand maybe someone at network could take pity on us and experiment.

     

    I never encountered this in just saving documents under research so my theory is there is something is Step programming/order of things.

     

    From: Sarah Stratton [mailto:bounce-sarahstratton4456@tessituranetwork.com]
    Sent: Monday, April 04, 2016 11:45 AM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: RE: [Tessitura Development Forum] Attachment not saving to Step

     

    Damn.  Was hoping for a shiny solution wrapped up with a bow!  Ah, well.

     

    Thank you.

    Sarah

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 4/4/2016 1:29:27 PM

    No --- and it did happen again ---BUT then we got it to work.  This seems to be one of those “oddities” that you can’t easily document for a fix. 

     

    Sorry you are having the same problem but happy it that it is not just us.

     

    From: Sarah Stratton [mailto:bounce-sarahstratton4456@tessituranetwork.com]
    Sent: Monday, April 04, 2016 8:42 AM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: Re: [Tessitura Development Forum] Attachment not saving to Step

     

    Hi Leslie,

     

    Did you ever get any joy with this?  We're having the same issue.

     

    Thanks,
    Sarah 

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 1/27/2016 5:00:45 PM

    This is the kind of problem I hate because i can't find anything solid to correct.  What we have is the failure for certain documents (PDF or DOC) to save to a Step.  We have been able to get other documents to attach BUT not the right one.   It is not the size, or characters in the name.  I've saved the PDF to an earlier version of WORD but still nothing seems to work.

    We have been able to attach documents to other Plan Steps in other records.  

    Any ideas?

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Leslie McKinley

    This problem is getting worse --- any chance this has happened at more sites and if so -- any resolution

  • $organization in reply to Leslie McKinley

    Hi Leslie,

    It would be best if you could submit a TASK ticket regarding this issue. We have seen instances with issues attaching documents when accessing files across a network connection versus a local file on a workstation. This is usually related to slow network connectivity. Terminal server connections could also be a factor. We have also seen issues with special characters within a document or document names, including emojis. In order to troubleshoot this with you it would be best to contact Support through TASK.

    Karen