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Household Memberships v. Individual Logins

Kelly Enderwick
$organization

I have also posted this on the Web forum:

Hello,

I wonder if anyone has come across a similar issue and how they got around it:

1. We process memberships at the HH level (if one exists) as everyone in the HH can benefit from that membership.

2. When we process tickets we have that on the individual records as we want to see their individual ticket history and their online login is on their individual record also.

The issue we are having is members of a certain level do not have to pay ticketing fees, however when they book online it is not taking the fee off the booking as they are booking on the Individual record and the membership is on the HH.  

Is this possible for the membership to be recognized in the individuals order? I feel it should be. Any advice greatly received. 

Thanks

Kelly

P.S. Please don't say we have to get our web provider involved. 

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  • $organization
    Bringing this up again. We have a similar issue. Memberships and benefits are processed on the household level, and we have a Donor Presale that relies on attributes created by a custom stored procedure that is based on giving and memberships across the household. If a login is not attached to the household, their account is now showing up as eligible on presale day, resulting in a manual process. Is there any way to migrate all individual logins to a household if one exists?
  • $organization in reply to Brandi Sellers
    I'm in a different organisation now we have a the issue the other way round. Memberships are at the Individual level but TNEW (which we are new to) wants to transact at the Household level and that is stopping some members from accessing some of their member benefits. In our case, Priority booking. We're playing with the idea of moving the membership up to the HH level, but I think there is an issue with single membership.. I don't think I would advise moving the logins to the HH level. We need to know who the Initiator was for various reasons. Kelly
  • $organization in reply to Kelly Enderwick

    That makes sense.  It seems like having configurable settings to share memberships and login credentials with a household would be a valuable feature for multiple organizations.  I'll see if I can't file the request with product development, or add our name to an existing item.

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