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Household Memberships v. Individual Logins

Kelly Enderwick
$organization

I have also posted this on the Web forum:

Hello,

I wonder if anyone has come across a similar issue and how they got around it:

1. We process memberships at the HH level (if one exists) as everyone in the HH can benefit from that membership.

2. When we process tickets we have that on the individual records as we want to see their individual ticket history and their online login is on their individual record also.

The issue we are having is members of a certain level do not have to pay ticketing fees, however when they book online it is not taking the fee off the booking as they are booking on the Individual record and the membership is on the HH.  

Is this possible for the membership to be recognized in the individuals order? I feel it should be. Any advice greatly received. 

Thanks

Kelly

P.S. Please don't say we have to get our web provider involved. 

Parents
  • $organization
    Bringing this up again. We have a similar issue. Memberships and benefits are processed on the household level, and we have a Donor Presale that relies on attributes created by a custom stored procedure that is based on giving and memberships across the household. If a login is not attached to the household, their account is now showing up as eligible on presale day, resulting in a manual process. Is there any way to migrate all individual logins to a household if one exists?
Reply
  • $organization
    Bringing this up again. We have a similar issue. Memberships and benefits are processed on the household level, and we have a Donor Presale that relies on attributes created by a custom stored procedure that is based on giving and memberships across the household. If a login is not attached to the household, their account is now showing up as eligible on presale day, resulting in a manual process. Is there any way to migrate all individual logins to a household if one exists?
Children
  • $organization in reply to Brandi Sellers
    I'm in a different organisation now we have a the issue the other way round. Memberships are at the Individual level but TNEW (which we are new to) wants to transact at the Household level and that is stopping some members from accessing some of their member benefits. In our case, Priority booking. We're playing with the idea of moving the membership up to the HH level, but I think there is an issue with single membership.. I don't think I would advise moving the logins to the HH level. We need to know who the Initiator was for various reasons. Kelly
  • $organization in reply to Kelly Enderwick

    That makes sense.  It seems like having configurable settings to share memberships and login credentials with a household would be a valuable feature for multiple organizations.  I'll see if I can't file the request with product development, or add our name to an existing item.

  • $organization in reply to Kelly Enderwick

    So, back to the drawing board for us. 

    Having a Single Membership on the Household isn't going to work as all members of that Household can reap the benifits and we have a joint membership option. 

    Any suggestions for TNEW users that are forced to transact at the Household and they can still get the benifits of the membership that sits on their Individual level will be greatly recieved. 

    Thanks in advance, 

    Kelly 

  • $organization in reply to Kelly Enderwick

    In your environments, how about running the Manage Constituencies utility on a periodical basis (nightly) to add a constituency to all members of the household who have a website login and the required membership?  You could then have a pricing rule that reacts to the constituency.

    Martin



    [edited by: Martin Keen at 12:13 AM (GMT -6) on 17 Feb 2017]
  • $organization in reply to Martin Keen (Past Member)

    This poses the same problem. If the other person (not the member) logs in, they will get the member benefits.

    We need a way it to only work if the Initiator is a member. Or TNEW let's us transact at an individual level. 

    It would be a good solution if we didn't mind all Household affiliations being able to use the membership benefits. 

    Kelly



    [edited by: Kelly Enderwick at 4:18 AM (GMT -6) on 17 Feb 2017]