Order contributions made to campaign with no acknowledgement rules set up

Sarah Coffey | Application & Database Manager

Sydney Theatre Company

Pier 4 Hickson Road, Walsh Bay NSW 2000 | PO Box 777 Millers Point NSW 2000

T: (+612) 9250 1784 | T: ext. 784

E: scoffey@sydneytheatre.com.au

W: www.sydneytheatre.com.au

A typical ream of paper takes about 60 litres of water to make. By printing less you’re playing your part.

Hi Sarah

As these are order contributions you can only return them from the order (zero them out) and then reprocess them and the confirmation will attach. You can’t adjust them in Contribution Editor

Another option …

You could try adding the appropriate row of information for each contribution to the T_ACK_EXT table which is where the Print Acknowledgment Report draws its data from.

This would probably take as much work as creating manual acknowledgments for them, but you would have the benefit of having an acknowledgement registered within Tessitura and using the tax receipt counter.

Of course try it out in Test first!

Cheers

Sandra

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Sarah Coffey
Sent: Monday, August 31, 2015 3:58 PM
To: Sandra Ashby <sashby@tessituranetwork.com>
Subject: [Tessitura Development Forum] Order contributions made to campaign with no acknowledgement rules set up

We have a situation where order contributions were made to a fund/campaign that did not have acknowledgement rules set up, and therefore these contributions are not coming up in the Print Acknowledgement Letters report.  Is there a way to retrospectively add these order contributions to the Print Acknowledgement queue, or will we have to manually create acknowledgements for them?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Sarah Coffey | Application & Database Manager

Sydney Theatre Company

Pier 4 Hickson Road, Walsh Bay NSW 2000 | PO Box 777 Millers Point NSW 2000

T: (+612) 9250 1784 | T: ext. 784

E: scoffey@sydneytheatre.com.au

W: www.sydneytheatre.com.au

A typical ream of paper takes about 60 litres of water to make. By printing less you’re playing your part.

Hi Sarah

As these are order contributions you can only return them from the order (zero them out) and then reprocess them and the confirmation will attach. You can’t adjust them in Contribution Editor

Another option …

You could try adding the appropriate row of information for each contribution to the T_ACK_EXT table which is where the Print Acknowledgment Report draws its data from.

This would probably take as much work as creating manual acknowledgments for them, but you would have the benefit of having an acknowledgement registered within Tessitura and using the tax receipt counter.

Of course try it out in Test first!

Cheers

Sandra

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Sarah Coffey
Sent: Monday, August 31, 2015 3:58 PM
To: Sandra Ashby <sashby@tessituranetwork.com>
Subject: [Tessitura Development Forum] Order contributions made to campaign with no acknowledgement rules set up

We have a situation where order contributions were made to a fund/campaign that did not have acknowledgement rules set up, and therefore these contributions are not coming up in the Print Acknowledgement Letters report.  Is there a way to retrospectively add these order contributions to the Print Acknowledgement queue, or will we have to manually create acknowledgements for them?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!