Hi all,We've been receiving gifts recently through a number of online fundraising platforms like Network for Good, Razoo, Your Cause, Just Give, etc. I wanted to make sure we're crediting these correctly in Tessitura. How do others process these types of contributions? It seems to be that the individual donor should be hard credited, and then the giving platform should get a soft credit. But I wanted to be sure!Thanks for the feedback.Sara
Hi Sara,
Our best practice policy is to enter the gift on the account from which we received the check, and to soft credit the donor. This mainly helps us out with processing acknowledgements because if, for example, someone makes their gift through United Way or another donor advised fund, they'll usually receive their tax letter from that organization/company. We have a specific type of acknowledgement for these soft creditees that's a "thank you only" format, with no tax information, for gifts made through another fundraising platform. That's just our policy, but whatever's the most efficient for you, your finance office, and you donors could of course be different. Just offering some feedback!
Thanks,
Tele