Hello All,
I am working on an extraction for an invitation list. I have a combination of suppression and inclusion segments. Let me start off by saying that I am in a consortium environment.
One of my suppression segments identifies and suppresses those records which do not have our customer constituency. This segment is effecting one of my inclusion segments. My inclusion segment is a donor segment (looking for donors at a certain level). In our consortium, we have a script which updates/adds a customer constituency overnight. So when I add a donation to a new donor record, I do not need to manually add my customer constituency; the script will do it for me.
My suppression report tells me that 9 records are being suppressed from my donor segment because they do not have my customer constituency. My first thought is to recreate my segment in list manager, then adding the "does not have" customer constituency. I would hope to see the 9 records being suppressed. This does not produce any results.
I am looking for help in identifying those suppressed records. Any suggestions?
Marie,
In extractions after generating your counts open the extraction and select Save to list. Deselect all of your segments except the suppression segment. Save that segment to a list; this will make a critirealess list of the suppressed constituents. Create a second list that has the same criteria as your inclusion segment (the one with the contributions) and add a criterion that is List HAS the list you just created from extractions. That should give you everyone who was suppressed who qualifies for the segment. The only exception would be any inactive constituents (extractions by default include inactives and lists by default exclude the inactives).
Best,
Anna