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We are looking to implement something similar to the Surprise & Delight program shared in the Innovator Series and at the 2013 TLCC. To do so, we will need to use our NScan system to send text/email alerts to our team. Does anyone have some instructions of how you have set this up in your organization that you'd be willing to share?
Also, the alert emails do not contain any info on the seat numbers for the constituent, correct? So, do you simply create a manual listing of those seats numbers in advance and carry it with you, so you can reference it when you receive the nscan alerts?
Penny
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Matthew Echert Sent: Tuesday, October 22, 2013 2:46 PM To: Tabor, Penny Subject: Re: [Tessitura Development Forum] Surprise & Delight
Hi Penny,
Check out the NScan Application Guide, specifically section 5, "Monitor Attendance."
We have regularly used the Monitor Constituency Attribute and the Monitor List attribute, depending on how many people we want to track and for how long. That seems to work pretty well--we get emails on our smartphones in the performance hall pretty reliably.
Hope that helps!
From: Penny Tabor <bounce-pennytabor2237@tessituranetwork.com> Sent: 10/22/2013 12:14:11 PM
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Our NScan emails do have seat numbers, but that may be a customization. I'm not really familiar with the NScan back end!