With this new topic making the rounds-
How can TNEW V7 and the application, V15.1 support contact tracing? Ie- I buy 5 tickets - how do we collect contact info on the other 4 ticket holders? I am most interested in how to do this with TNEW (but interested in phone sales too). I am think custom form data??
Thoughts?
Hi, we went live with a dynamic TNEW precart form which prompts for customer contact details after shows are added to the cart. The number of contact detail fields on the form dynamically changes based on the number of seats in the cart.
The contact data is stored in a holding table before being updated into each order's sub line item's recipient I.D. field after the order has been completed. This allows for customer details to be pulled via a standard list / extraction or report like the Performance Seat Book report, etc. The process is definitely new but we are seeing good response from customers providing us with valid contact details. Our Box Office team is looking to further enhance the messaging on the form but the process seems to be working well.
Happy to share more details around this process should anyone be interested. Thanks!
Hi Andrew, is the scripting difficult to do? I only have basic SQL knowledge unfortunately. I would be very grateful if you could send me your process set-up. I was going to create a custom form, but your way sounds much smoother.
Many thanks,
Jenn
Jennifer Laing (Past Member) Hi and my apologies for the delayed reply. There is a bit of scripting involved but happy to share what I have if you want to drop me your e-mail? Thanks!
That would be great Andrew Chew thank you so much! Just when you can. Jenn