With this new topic making the rounds-
How can TNEW V7 and the application, V15.1 support contact tracing? Ie- I buy 5 tickets - how do we collect contact info on the other 4 ticket holders? I am most interested in how to do this with TNEW (but interested in phone sales too). I am think custom form data??
Thoughts?
Hi, we went live with a dynamic TNEW precart form which prompts for customer contact details after shows are added to the cart. The number of contact detail fields on the form dynamically changes based on the number of seats in the cart.
The contact data is stored in a holding table before being updated into each order's sub line item's recipient I.D. field after the order has been completed. This allows for customer details to be pulled via a standard list / extraction or report like the Performance Seat Book report, etc. The process is definitely new but we are seeing good response from customers providing us with valid contact details. Our Box Office team is looking to further enhance the messaging on the form but the process seems to be working well.
Happy to share more details around this process should anyone be interested. Thanks!
How did you get the TNEW form field to change dynamically, was their some scripting involved?
Aaron Goldberg (Past Member) Yes, the form is scripted as part of a TNEW precart page based on the number of seats that get added to the cart. Each seat generates 2 mandatory form fields: name and mobile / e-mail that sit in a holding table which stores the customer information before being updated to the relevant order recipient field upon order completion.
As mentioned, the process is new and I don't yet have any documentation around it but happy to potentially share the base script that I have if you are interested to implement something similar at NGV. Please feel free to drop me an e-mail and we can go from there. Thanks!