Is anyone creating specific on account payment methods to track the money put on account as a result of COVID-19 cancellations? Are you specifying a time limit for patrons to redeem the value of this on account money?
Hi friends! I just wanted to float the idea that Gift Certificates could also be an option here. There is a standard utility to expire them (Gift Certificate Expiration Utility), and they can be used on TNEW and custom websites by the customer without the need to call in. (They are not restricted in how they are spent, such as if you only allow customers to spend the money for certain productions, so that is typically a reason to stick with On Account money.)
-Michael Flaherty-Wilcox