Here at LSC, staff have just been notified, and we have notified customers, that we are shut down for the rest of March.
https://lsc.org/update-regarding-covid-19
I've seen articles in the press that the MET Museum and MET Opera are shutdowns. This is likely related to New Yorks shutting down of gatherings of more than 500. https://gothamist.com/arts-entertainment/cuomo-shuts-down-broadway-limits-public-gatherings-under-500-people
After initially cancelling shows through March 29th, we've since cancelled the complete remainder of our season. Now the brutal process of manually refunding some 17k orders with staff who have been mandated to shelter in place for the foreseeable future.
https://calperformances.org/covid-19-response/
Hi there! We are in exactly the same boat. How are you managing follow-up contact and tracking your refunds? At the moment we have an 'event master spreadsheet' to manually track it all - not ideal and easily corrupted. Any advice appreciated! Thank you
Hi Rahcel (and everyone!)
We have published some guidance on tracking patron refunds through CSIs. This documentation will be enhanced this week alongside the enhancements mentioned elsewhere that we are releasing, which will have functionality that helps manage these CSIs. Hopefully that gives you some guidance and transitions you off of a spreadsheet.
-Michael Flaherty-Wilcox, Tessitura Network