Hi All,
I am fairly new to Tessitura. I am trying to learn more about reports. I am utilizing the tools online for help.
I am trying to pull a report that would include the Sales Channel for our Season renewals. I can't seem to figure out what would pull it or if it is included in a report that I am not aware of. I've played around in List Manager as well as Reports/Utilities. This and other reports I'm using are only until I learn Analytics to be able to get my Organization using it.
Thanks in advance for any assistance you can offer.
Regards,
Donna
Hi, Donna.
The package order listing in the Ticketing Subscriptions folder will definitely provide that info for you.
Hi Katie, I was able to get help from Tessitura. They suggested the below for what I was looking for. Sharing in case this could help someone else.
If neither of those quite do what you need, your best resource will be Tessitura Analytics. The pre-built Season Sales Dashboard contains a widget Sales by Channel and Mode of Sale that breaks out the sales by Sales Channel within each Mode of Sale. It would be a great starting point for this kind of reporting!
Hi Katie, I have looked at that report. It shows MOS, Delivery Method but not the Channel. Marketing would like to know if the renewal was mail, in-person, phone. They are all currently set at Web for the renewals but the person that processes the payment changes the Channel to reflect how it was done as well as change the Delivery method, Standard Mai or Hold at Box Office.
Ah, I was thinking delivery method. Channel is a parameter, so you could run it multiple times to get the count of each.
Hi Katie,