Hello,
We recently sent out an email campaign through Wordfly and a customer responded saying the email was illegible. They were using Chrome and their ISP was Optusnet. We tested using a staff members Optusnet email address and got the same result. We've now been told that Wordfly supports the top 10 web browsers / ISP's and Optusnet doesn't fall into this category. The 'View Email in Browser' link was also rendered illegible. A quick scan of our database showed that roughly 2% of constituents use this domain. So whilst it's not a huge number, it's enough to be a concern. Has anyone else come across this and hopefully found a solution?
Thanks,
JH.
Jerry Hodgins
Audience Insights Manager
T +613 8663 2235 M +61404 011 452
Oh wow Jerry, that's not good! Thanks for alerting us, I'll investigate whether this is happening at our end and keep you posted!
Cheers,
Meg