Hi Museums, Zoos and Aquarium Experts!
I am looking to gather some ideas for something we are currently doing. We have STEAM programming, with this programming we have partnered with our local libraries and have provided them an option for library members to check out tickets to our STEAM Saturday programming. This checkout is a DVD case that has all the information for their visit. They come to the museum, and we create an order with a source code that allows for 2 adults and 2 children free to our STEAM program.
What I am trying to do is find a better way to get these families into the program faster, preferably a way to scan the DVD case, but also still track attendance. Right now, they must stand in line so that we can create an order, track which library they are from (each one has a different source code) and then process the tickets. We have a great deal of these, so sometimes the line backs up and the families are waiting.
My thought was to create a membership organization, where each DVD case is a constituent/member so that we can scan it. Do you have membership cards that are scannable? Does this work well for you? Are you able to track attendance?
Or Does anyone have a program like this? How do you manage this? Do you maybe have any ideas for better management or any ideas/thoughts on my membership idea?
Thanks!!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
**I am also cross-posting this to the Tickets and membership forums.
We do something like this with our physical library passes. The libraries purchase a membership for the year and we mail them a physical laminated pass with a barcode on it. The patron brings the pass with them, and our VSAs scan it and log the correct number of people (ours allows up to 4 adults 13+ and anyone under 12).
Reporting is super easy, both in Reports & Utilities and Analytics. The scans come up as their own price type category.
Thanks Chelsea! This is super helpful!