Hey Everyone!
I work for a museum and we are trying to use flex packages as a build your own day for guests. Do any of you use flex packages in this way? I would like to pick your brain, if you do.
What I am trying to do is allow guests to basically add on two programs to their general admission. General admission is required. So I figured the best way to do this was via a flex package since it has so may features I need (requirement option for one performance and the ability to discount when a certain amount of performances are added). However, since I am doing this for daily admission, does this mean I have to do a Performance group and flex package for each day? I just want to make sure I am not making this harder on myself.
Also, I can have performances under different production seasons in the hierarchy as long as I put the Production Season to the same flex package season?
Any guidance or advice would be most helpful! Thank you!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
This has me super intrigued. I don't know enough about the system currently to build out something like this, but this may solve one of our huge problems which is our "Free with General Admission" vs "General Admission Included" programming.
Would this type of set-up help with our duplicate body counting situation? Currently, our process is to sell a GA ticket, then sell a $0 "Add-On" ticket into whatever program they choose to add on (docent led tour, film, concert, etc.) The problem with that set up is that now we are double counting our patrons (1 person buys 2 tickets for 1 body, so it looks like 2 bodies came into the museum). It's the age old Attendance vs Participation debate.
We have a call with our Ongoing Services team in the next week or so, and this set-up might be worth mentioning to them if it will do what I want.
You would still be issuing multiple tickets to each patron, but using flex packages can make the purchase path easier / clearer. We issue a ticket for general museum admission and now we are using a performance for each exhibition to track attendance (input after the fact, the visitor never gets a second ticket). But for reporting on the number of visitors, we only look at the general admission number. The exhibition numbers are not counted when just looking at overall visitorship. You should be able to filter out our add-ons to just get your GA ticket numbers for an overall visitor count.
So we may just have to tweak our institutional tracking a little bit. Right now we track GA and Program numbers separately and then combine the two numbers to get our total numbers of visitors. That seems to be an easy fix. I may bring up this flex package idea at our Ongoing Services meeting after all! Thanks!