We have a large, multi-building campus with various entrances. Senior management has requested for ticket and membership sales to be reportable based on the sales location. Does anyone else have a similar setup?
Tessitura recommended using Sales Channels, which I'm trying out in Test. But, we wanted to check in to see what anyone else's set up or experience has been before we pull the trigger for Prod.
Hi Michelle, we do have various sales locations and do use channels to help track it. We have identified the channels for each of the locations that generate sales - examples: North Gate, West Gate, Call Centre, Member Centre as well as we have our Concessions & Cafes in Tessitura so have them with their names (Kitamba, Wild Treats, Penguin Café, Watering Whole...etc.) This can all be reported in Analytics as well as many of the reports. We do use MOS for Concessions that match the Channel but the MOS for the rest vary so Channel works better to identify the location.
That is great to know, thank you for sharing! Any tips on reporting purchase method (ie walkup, phone, web)? Do you find yourself relying more on Mode of Sale, or Channel for that bigger picture information?