Colonial Williamsburg is about a year out from implementation, but we're trying to figure out the best way to approach our B2B/third-party sales.
A significant portion of these sales are through AAA offices, but many of our customers are local hotels and timeshares that are gifting tickets or selling for a commission at a discount.
Currently, we use a system that generates a voucher, which must be redeemed on-site for a live ticket. This system does not talk to our current ticketing system, so agents have to record the redemptions in two systems.
Also, we are unable to sell tickets for limited-inventory events (tours, programs, etc.), because inventory would need to be managed manually.
We're open to suggestions.
Thanks.
The only thing we have that is similar is an annual event at Christmas that is put on by another museum and includes visits to multiple museums. Tickets are purchased via the other museum and when people come in to our museum with them, we issue them a (free) ticket for the event. That gets numbers of attendees in our system, but it doesn't transfer money (I'm not sure what we receive from this event, but I would imagine it is a check when it is over and it doesn't get processed via Tessitura).