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Museum Membership and Timed Tickets

Ashley Staley (Past Member)
$organization

Hello! 

I am with a historic site that is moving to timed ticket entry for mansion tours, which is GREAT! However, the shift is raising several logistical questions about how we will continue serving our members, donors, and constituents who are more than a traditional guest. 

Our members can visit as many times as they like within the membership level they have. Example: Our "Dual" membership includes 2 adults and at any time the 2 adults can tour the mansion, and they can purchase discounted tickets for additional family/friends (with a limit on how many they can purchase in a year). Because we have not used timed tickets, all membership ticket transactions occur onsite at the ticket office rather than having members purchase tickets in advance online. We have soft-opened the site using timed tickets, and are now running into issues of members not being able to tour the site because we are sold out and they could not reserve tickets online in advance. 

The first shift for us will be implementing membership availability online for advanced ticket purchase. Does anyone know if we can cap the number of tickets a member can reserve at their comp rate based on their membership level by transaction? We utilize pricing rules for members to purchase discounted special event/program tickets online based on constituency, but can we go further with membership level? 

The second shift is giving them the capability to purchase discounted tickets online associated with their membership level. Does anyone know how we may accomplish this? 

Lastly, does anyone have policies in place for members who purchase their membership onsite, but the tours are sold out?  Do you have a separate entry line to try and accommodate them? 

Apologies for the lengthy post, and am grateful for any insight you are able to share. We use TNEW for our online sales component. 

Thank you!
Ashley

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  • $organization

    We are a general admission facility, but I'll offer what advice I can!

    • I'm not sure how to tie in Membership level (at Mystic, our 'Constituencies' make use of things like 'VIP', 'Trustee' etc. I'm not sure if those are what you need).
      • You also could run a list of each set of folks at each Membership level
      • You could also use Rankings, I think
        • Once you select your method of separating folks out, you could just set the new set of Pricing Rules to look at those metrics, and set the Rule to fire once per order only, and cap it only a certain number of discounts per order.
    • The TNEW functionality would be similar (in setup) to onsite functionality, you'd just associate the pricing rules with the correct Pricing Rule Set
      • You can also get creative (if you'd like) with assigning phrases to certain promo/source code combinations, to have the members unlock their tickets
    • We use Modes of Sale and Allocations to set aside certain numbers of tickets for members only (using promo codes to trigger a MOS shift), I'm not sure how your admissions are set up, but with COVID restrictions, we only have 50% limit on occupancy, and we set aside certain amounts of tickets for members, some for public, and some for selected discount programs.

    Not sure if these would be helpful (I do the ticketing for Mystic, but I'm only connected tangentially with memberships), but let me know!

Reply
  • $organization

    We are a general admission facility, but I'll offer what advice I can!

    • I'm not sure how to tie in Membership level (at Mystic, our 'Constituencies' make use of things like 'VIP', 'Trustee' etc. I'm not sure if those are what you need).
      • You also could run a list of each set of folks at each Membership level
      • You could also use Rankings, I think
        • Once you select your method of separating folks out, you could just set the new set of Pricing Rules to look at those metrics, and set the Rule to fire once per order only, and cap it only a certain number of discounts per order.
    • The TNEW functionality would be similar (in setup) to onsite functionality, you'd just associate the pricing rules with the correct Pricing Rule Set
      • You can also get creative (if you'd like) with assigning phrases to certain promo/source code combinations, to have the members unlock their tickets
    • We use Modes of Sale and Allocations to set aside certain numbers of tickets for members only (using promo codes to trigger a MOS shift), I'm not sure how your admissions are set up, but with COVID restrictions, we only have 50% limit on occupancy, and we set aside certain amounts of tickets for members, some for public, and some for selected discount programs.

    Not sure if these would be helpful (I do the ticketing for Mystic, but I'm only connected tangentially with memberships), but let me know!

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