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Education On Web

Nicole Lake
$organization

Hi all! I sure hope everyone is sane and healthy! Who is selling education through the web? How are you managing arrivals, reservations, partial payments, changes to initial order? How is it coded in the application? We currently use resource scheduling for the arrival management and content. We use price types on our performance to actually sell the seats. Resource scheduling is not currently provisioned to web so we have to start over for our initiative to sell on web. Any insight and examples would be greatly appreciated! 

  • Former Member
    Former Member $organization
    Hi Nicole!
     
    We do some of our Educational program reservations through Tessitura online and others are done through a web form and then a staff member follows up. I think it depends on what you mean when you say Education but I will share a little about all of our educational fronts on the web. We are still adjusting the processes as needed and finding the right workflow.
     
    We have amazing teams for School, Public, Family, and Community Outreach programming and they are each handled separately based on need, but all on the web. We use productions/production seasons and naming conventions for the Tessitura side to align with all reporting needs and a combo of modes of sale/MOS shifts, allocations, and holds for the web.
     
    Individual or family reservations are facilitated in TNEW. Our public programs are available for our members for online reservation through a member portal and we use NSCAN to capture attendance. Other programs, like a family program with set times, we do through TNEW, like this example. We use dynamic content to provide specifics dependent on the program.
     
    School groups use a web form to capture information on potential date/times and interested programs. We have to look at available resources before committing to a date/time/program. They do use Resource Scheduling to look at space and available tools to know if items would be available for a program. Our school program team follows up to finalize details. Each school is given their own performance that the Edu team copies from pre-made templates based on program.
     
    The School Programs team also puts the performance on sale online and provides the link to the school so chaperones can pre-purchase their tickets.
     
    For order confirmations, currently the team does a word merge order acknowledgement into a much nicer document to send that includes the deposit, balance due, and specific arrival language, etc. Earlier this year our group sales team started using custom HTML templates that group all seats/price types for a performance into one line and can display deposits and balance due with the specific arrival language. We hope to share this with our school programs team, too!
     
    Each ticket sold (and paid) counts as our attendance. We do not print tickets but orders are adjusted by the school team at the time of check in or immediately after. Payment is either made before arrival, at the Information Desk on arrival, or the school has arranged to pay by check after, in which we pay off the order with our invoice payment method.
     
    Hope this makes sense. Let me know if you have any questions!
     
    Thanks,
    Kaley Daeger