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Closure Management

Nicole Lake
$organization

Hi all! I hope everyone remains safe and healthy. Due to the recent environment and decision to close (I believe many of you are closed or may be here soon), how are you handling reschedules if you have timed ticketing? Are you going in and returning every single ticket or are you adjusting settings so the ticket will work at a future date? If the latter, are you worried about capacity management? Any other ideas, concerns? What about memberships - are you adding time to the pass? If so, how are you doing that? Thank you and well wishes to all! 

  • $organization

    Hi Everyone, 

    A quick update on this topic - We are working on a Shared Report that will extend memberships as described here - We'll let you know when we have that ready to go - we expect it will be later this week.

    Additionally, our software development team is working on functionality that will help with refunds. This week we will also release a new Event Cancellation Utility, which is based on the Performance Seat Release Utility. With the Event Cancellation Utility, you will be able to apply funds from returned tickets to a gift certificate, toward a contribution, or to an on account payment method. 

    The Event Cancellation Utility will be available as a Shared Report, and will be included in our next Service Pack along with further enhancements. When the Event Cancellation Utility is available, we will post an update in our product announcements. Licensees hosted in RAMP can then request it through a help ticket, and our team will install it for you. Licensees with local installs can access the utility once it is available.

    Once this is complete, we will be turning our attention to adding Credit Card Refunds as an option. 

    Thanks,

    Chris Szalaj
    Product Owner, Business Facing Products
    Tessitura Network

  • $organization

    Hi Everyone,

    The Extend Membership Expiry Date Utility is now available.

    This utility extends the length of memberships by a specified number of months. Given a membership organization, and an optional list of membership levels and list of constituents, the utility identifies all current memberships, or the farthest pending memberships for the constituent in the organization if any exist. The expiration dates of the qualifying memberships are extended by the number of months specified in the parameters.

    The utility is available as a Shared Report.

    For licensees hosted in RAMP, our team will install the Extend Membership Expiry Date Utility for you. You can request the utility through a support ticket.

    For our locally-installed licensees, you download the utility as a shared report under product announcements.

    Thanks!

    Chris Szalaj

    Tessitura Network

  • $organization in reply to Chris Szalaj

    Hi Chris,

    It's Brenda from the Calgary Zoo (not sure why it shows me as Georgia Aquarium)

    Because we don't know how long this will be we will memberships that will expire during this time - are those included in this process?  

    Thanks!

    Brenda

  • $organization in reply to Brenda Samborn

    Hi , 

    The current version of the utility operates on active (current and lapsed) and pending memberships only. I think it's a good point and I've taken that feedback to the team to see if there's the possibility of including expired memberships int he future. 

    Thank you, 

    Chris