Hi all! I hope everyone remains safe and healthy. Due to the recent environment and decision to close (I believe many of you are closed or may be here soon), how are you handling reschedules if you have timed ticketing? Are you going in and returning every single ticket or are you adjusting settings so the ticket will work at a future date? If the latter, are you worried about capacity management? Any other ideas, concerns? What about memberships - are you adding time to the pass? If so, how are you doing that? Thank you and well wishes to all!
Hi Everyone,
The Extend Membership Expiry Date Utility is now available.
This utility extends the length of memberships by a specified number of months. Given a membership organization, and an optional list of membership levels and list of constituents, the utility identifies all current memberships, or the farthest pending memberships for the constituent in the organization if any exist. The expiration dates of the qualifying memberships are extended by the number of months specified in the parameters.
The utility is available as a Shared Report.
For licensees hosted in RAMP, our team will install the Extend Membership Expiry Date Utility for you. You can request the utility through a support ticket.
For our locally-installed licensees, you download the utility as a shared report under product announcements.
Thanks!
Chris Szalaj
Tessitura Network
Hi Chris,
It's Brenda from the Calgary Zoo (not sure why it shows me as Georgia Aquarium)
Because we don't know how long this will be we will memberships that will expire during this time - are those included in this process?
Brenda
Hi Brenda Samborn,
The current version of the utility operates on active (current and lapsed) and pending memberships only. I think it's a good point and I've taken that feedback to the team to see if there's the possibility of including expired memberships int he future.
Thank you,
Chris