Hi all! I hope everyone remains safe and healthy. Due to the recent environment and decision to close (I believe many of you are closed or may be here soon), how are you handling reschedules if you have timed ticketing? Are you going in and returning every single ticket or are you adjusting settings so the ticket will work at a future date? If the latter, are you worried about capacity management? Any other ideas, concerns? What about memberships - are you adding time to the pass? If so, how are you doing that? Thank you and well wishes to all!
Hi Nicole,
Shedd Aquarium sent an email on Friday to ticket holders for the period we're scheduled to be closed. We offered to reschedule their tickets, convert them to a donation, or refund the tickets. Refund seems to be the most popular option but a few have converted to a donation. An email is going out to our members in non leadership categories explaining that we will as a month to their membership term.
And if anyone would like my script for extending the memberships, shoot me an email! aabernathy@sheddaquarium.org
Amanda, could you send me that script? thanks, julieb@zoosociety.org
I think I got everyone that emailed me so far. Let me know if I missed you!
Hi Amanda,
Would you mind sharing that script with me, as well? I'm at alycia.anderson@walkerart.orgMany thanks!
Alycia
I would love to see your script! neubanks@nelson-atkins.org