Hi all! I hope everyone remains safe and healthy. Due to the recent environment and decision to close (I believe many of you are closed or may be here soon), how are you handling reschedules if you have timed ticketing? Are you going in and returning every single ticket or are you adjusting settings so the ticket will work at a future date? If the latter, are you worried about capacity management? Any other ideas, concerns? What about memberships - are you adding time to the pass? If so, how are you doing that? Thank you and well wishes to all!
We refunded all prepurchased tickets (thankfully, we only had 2 weeks up as our fiscal year end is April 1 and I hadn't quite gotten to releasing all the new stuff as I was off unexpectedly, a little luck!). We made on expection for one specific event that will be rescheduled. For memberships, we don't exactly know what we are doing yet. but Amanda Abernathy would love to have the script, so I will email you. Thanks for sharing. We will likely extend memberships as well, but we don't know how long yet as we don't know how long we will be closed.
We also made an internal decision that we would honour any open ended tickets expiring while we are closed for at least a few months, if not longer as we know people's plans were all interrupted.
Stay safe and healthy everyone <3