Hi all! I hope everyone remains safe and healthy. Due to the recent environment and decision to close (I believe many of you are closed or may be here soon), how are you handling reschedules if you have timed ticketing? Are you going in and returning every single ticket or are you adjusting settings so the ticket will work at a future date? If the latter, are you worried about capacity management? Any other ideas, concerns? What about memberships - are you adding time to the pass? If so, how are you doing that? Thank you and well wishes to all!
We're extending memberships on a case by case basis. If someone contacts us for a refund or additional months, our first reply reminds them that we are a non-profit institution that relies on membership support and that we still have a lot planned for the year once we re-open. If they still want a refund, we go ahead and process it or let them know that we'll extend their membership for the amount of time we are closed. We're tracking these through CSIs so that we can manually adjust these memberships once we're open again. We also have a script and guidelines for our membership reps that I would be happy to share! My email is Amanda.hyde@dallaszoo.com.