Hi Museums, Zoos and Aquariums Members:
We are working on the Benefits feature of v16 memberships, and have a question about one particular aspect of benefits. The Benefits feature is a replacement for the Entitlements Plugin that some of you may be using today.
Our question is this:
Do you have a need today for benefits that are tracked on a monthly basis?
The current entitlements plugin does not do this, but we can imagine some use-cases that make it desirable. We want to know if any of you are tracking monthly benefits in practice today, or if you have programs in place now that would benefit from it.
For example: “Jessica” buys an individual membership to her local zoo. She can go as often as she wants and she gets up to 2 additional admissions per month for guests.
Bonus Question:
Would the ability to have perpetual/sustaining memberships billed monthly change your opinion on whether this was a useful feature?
Thank you!
Chris Szalaj
Product Owner, Business Facing Products
Hi Chris,
We have discussed the need for monthly entitlements as we continue to evolve our member benefits, but have not put it into practice. The closest we currently have to a monthly benefit, and this may not make any sense out of context, is a recurring monthly performance to track a retail discount; we print a ticket as the member’s coupon for our retail locations.
We rely heavily on entitlements, especially web entitlements. We have a “member portal” that members can access their benefits from. We use entitlements to track every member benefit and are slowly transitioning benefits for most membership levels to a self-service model in the portal.
We are always very interested in understanding more about the future standard functionality, how the transition from the current customization will work, and other potential features we may be able to utilize.
Thanks!