Hello MZA team,
We're looking at the possibility of changing the way we handle our complimentary pass redemption. As of right now, the passes are printed by a third-party vendor with a sequential set of numbers attached to the pass. Each pass has an expiration date and they're handed out for a myriad of reasons from donation requests to customer service issues. We've done it via a third-party vendor because our design team prefers the look over our BOCA stock.
We'd like to start tracking their redemption more securely. We've gone back and forth with a few ideas in-house, at this point, we're not sure what the best method would be. but I'd love to hear what the community is doing. What might you recommend for a secure and quick redemption method?
Thanks!
At the Perot Museum, we originally had a simple desktop laser-printed voucher system on pre-printed perforated 10-up per sheet system where "who they were given to" was tracked in an EXCEL spreadsheet.
I wanted everything in Tessitura, so we moved to printing Vouchers on a different ticket stock via a dummy Production/Season/Performance set-up, broken down for our different entry types - GA, 3D Theater & Traveling Exhibition. I would print the requested number of Vouchers and attach to a Constituent (ie the staff member requesting or the Organization in the case of donations). I used Price Type Reasons for the different requesting departments. What we could not do was to tie back the Voucher to its redemption date - that was always my dream!
Your description is similar to what our team discussed as an option. If I can get the design team to give up the current process, it might work better for us. Thanks for the feedback so far, team!