Hi all!
We're currently working through some of online processes for our go-live at the end of January. For booking groups and field trips online via our website, we've run into a few walls with the automation portion and were wondering how other organizations set up those booking processes. Can guests fully book and receive confirmations via your websites? If so, we'd love to hear how you set that up. Or, has it been easier to simply have a request form online that is submitted by the guest and then fulfilled manually via the back office?
Since we have an upcoming meeting, we can also discuss this there if that would be better. : )
Thanks so much!
- Cosima
We use a combination of online form and then follow-up by our education team to complete the booking. For chaperones, we give the school a promo code to pass along to parents so that they can purchase tickets online in advance and get a discount. We no longer allow chaperones to purchase at the ticket window. This has drastically reduced lines at the ticket office when we have multiple school groups onsite.