Hi all!
We're currently working through some of online processes for our go-live at the end of January. For booking groups and field trips online via our website, we've run into a few walls with the automation portion and were wondering how other organizations set up those booking processes. Can guests fully book and receive confirmations via your websites? If so, we'd love to hear how you set that up. Or, has it been easier to simply have a request form online that is submitted by the guest and then fulfilled manually via the back office?
Since we have an upcoming meeting, we can also discuss this there if that would be better. : )
Thanks so much!
- Cosima
Much like the comments already received, Georgia Aquarium uses a hybrid approach. They complete an online application and our sales team completes the booking. We do have a chaperone link that is available online and has to be paid in full. We are currently looking at options for the entire booking process to be online. Here are the issues, we use resource scheduling to arrange arrival times, classroom space and content. The last time I was made aware, resource scheduling is not supported online or through TNEW. We require a predetermined deposit amount and there are a lot of changes that occur before and after the final payment. Anyone know how to overcome these obstacles?
Nicole -- I am intrigued by your chaperone link! Do you have an example you could share, or more details about the setup?