Hi all!
We're currently working through some of online processes for our go-live at the end of January. For booking groups and field trips online via our website, we've run into a few walls with the automation portion and were wondering how other organizations set up those booking processes. Can guests fully book and receive confirmations via your websites? If so, we'd love to hear how you set that up. Or, has it been easier to simply have a request form online that is submitted by the guest and then fulfilled manually via the back office?
Since we have an upcoming meeting, we can also discuss this there if that would be better. : )
Thanks so much!
- Cosima
Hello!
Here at Mystic, we've settled on a hybrid approach, where we have details online, and General Admission online, but not full ticket-buying functionality for groups. Our Reservations department handles the scheduling and reservation side of things, and the groups would pay on-site when they visit. Here's a link to our website as it currently stands.
https://www.mysticaquarium.org/learn/schools-and-educators/
A confirmation (which I believe is an Excel document) with their totals, Order Number, and general information gets emailed out. When the groups visit, they would finalize the numbers each day, pay, and receive chaperone stickers and a group header to mark the tickets as 'Attended'.
We're always finding tweaks to make things easier, more fluid, but for the 2.5 years we've had with Tessitura, this setup has worked for us. We do get a large number of schools and school kids each year.