Hello Network!
Greetings from the California Academy of Sciences. We are celebrating our one week go live anniversary today!
One item, that seems simple enough but is giving us lots of challenges is triggering the cash drawer to open after a cash transaction. We are self-hosted and using BOCA printers for tickets and receipts. We have tried numerous configurations from direct BOCA connection to Serial to USB adapters. We have not yet found the magical solution. Do any of you have this figured out?
Best,
Carl
And you've made sure that the "open cash drawer" box is checked in Campaigns-->References on the Payment Methods tab for cash payment method? Maybe this is a dumb question, but I feel it's worth asking. I'm assuming your implementation team would have caught that right away.
Box checked, unchecked, and checked again.
We ordered these USB triggers to test. We'll let you know how it works.
https://www.google.com/url?q=https://www.amazon.com/BT-100U-Drawer-Driver-Trigger-Interface/dp/B01BAGD0PY&sa=D&source=hangouts&ust=1558632487948000&usg=AFQjCNHXFy_0gUy8QaR__qZlIglGUxRHjw
To follow up on Marilyn's comment, the USB triggers are detected as a COM port (set to 5 in our case) in Windows and basically have a 24V capacitor to trigger the solenoid in the cash drawer to pop.
Our cash drawers do not have an external power supply and have a db9 to rj12 cable which was previously connected to Epson receipt printers. The cash drawer cable plugs into the trigger.
You can test to see if it is working correctly by typing
copy con com5 <enter>
<type any character(s)> <enter>
^Z <enter>
echo ^G>com5 <enter> would probably also work
The capacitors can fail although we've only had 1 failure in the time that we've been using the triggers.