Hi folks,
We're curious on how other organizations divide up their oversight of Tessitura. I.e., which departments are involved and who might do what? Are there any Tessitura specific positions that exist or were created to help with administration and which department they might fall under.
Here at the aquarium, we have a group of "super users" from a variety of departments that meet weekly to discuss projects like upgrades, new builds, new uses or features coming into play, but we don't have a specific person or department in charge of the software.
What is working and not working for other folks out in the museum/zoo/aquarium world?
Melanie
I am the CRM Specialist for the National WWI Museum and Memorial in Kansas City. This position was created as part of the Tessitura implementation. During the implementation phase, I acted as a conduit for all Tessitura knowledge and sat in on all the training. Since we went live on May 1st of last year, I've become a resource for all departments active in Tessitura. If they have a question about where to find something, if they need to contact support, if they want to change the way something is configured or anything related to Tessitura I am the person they ask. I arrange all version upgrades, live-to-test copies, work with Tessitura on customizations and more. This structure works well for us, though it keeps me very busy. As time goes by, we develop more "power users" in each department.
Let me know if you have any questions!
Mike Dorsey
CRM Specialist - National WWI Museum and Memorial
mdorsey@theworldwar.org
Thank you Mike!