We have an employee admission benefit here at Georgia Aquarium which allows employees to receive tickets / passes for family / friends. It is completely manual and we do it on an annual basis. I am wondering if any organization has found more efficient ways to leverage the system? I have heard entitlements but don't have any knowledge around this. Any insight?
It sounds like memberships and/or entitlements would be great options. At Shedd, we allow 5 tickets per day. Every staff member and volunteer has a Staff constituency. We set up login info for them in Tessitura when they start at Shedd. When they log in to our website, the constituency gives them access to see a page where they can order guest tickets. We ask for guest information on that page, including email address. When the order is created, a new record is created for the guest, and they are added as a Recipient on the order, which lives on the staff member's record. The tickets are then emailed to the guest, using a custom Delivery method.
A few issues with this- if someone requests tickets for the same guests multiple times, then duplicate records are created. We do have a merge utility that runs nightly, however. The controls don't come from Tessitura, they are built into the website. The website checks to see of there are any orders for the selected date as a way to enforce the limit of 5 per day. It's a cumbersome process, but does automate a lot of what we used to do manually. It also allows people to request tickets for guests when they are not in the office.
Thank you. This is custom on the site? We would be looking at X number of passes and tickets per calendar year and would love it if they can enter the request themselves and basically process it through a web platform up to the limits of their benefit.