A month or 2 ago our ticket office starting getting blue pop up screens titled "Remote Desktop License Issue". The message would go on to explain that their time in Tessitura would be limited to 60 minutes until the issue is resolved. It was rare and sporadic at first but just today, almost every single ticket office user got that pop up and was kicked out of Tessitura. They can usually switch browsers and that corrects it at for a time. We have an open ticket with Tessitura but haven't seen a resolution yet. We also don't want to ignore the possibility it might be an issue with our organizations computer/network. I know as university affiliated organizations our IT protocols are a bit more complex than some other organizations. So I'm wondering if any other fellow university Tessitura users have experienced this issue and if so, did you find the issue to be with your organization/university's IT systems or with Tessitura?
This just started happening to us today - it seems like some users get kicked off and can log back in, but I had another user get kicked off who has not been able to log back in. I've also been looking through responses to your other post on the IT forum! If that is helpful to anyone, you can see that here https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_technical-9/34601/remote-desktop-license-issue-error. I guess I will go ahead and open a ticket a now too, even though it looks to be included in the recent hosting incidents!