A month or 2 ago our ticket office starting getting blue pop up screens titled "Remote Desktop License Issue". The message would go on to explain that their time in Tessitura would be limited to 60 minutes until the issue is resolved. It was rare and sporadic at first but just today, almost every single ticket office user got that pop up and was kicked out of Tessitura. They can usually switch browsers and that corrects it at for a time. We have an open ticket with Tessitura but haven't seen a resolution yet. We also don't want to ignore the possibility it might be an issue with our organizations computer/network. I know as university affiliated organizations our IT protocols are a bit more complex than some other organizations. So I'm wondering if any other fellow university Tessitura users have experienced this issue and if so, did you find the issue to be with your organization/university's IT systems or with Tessitura?
Hello Jesse,
Our KC Consortium is also experiencing the error and users are being kicked from Tessitura from all four ticketing offices. Started on 9/19 when we initially opened a ticket with Tessitura Support. I found articles on Citrix Knowledge Base dated from June 2022 around this error wondering why we’re just now feeling this. We're in our busiest time of the year so hopefully we see resolution soon.
Nathaniel
I didn't think to see if it was a Citrix issue. I googled the issue and did find an article on it but not sure if this is the one you were referencing: https://support.citrix.com/article/CTX460004/remote-desktop-license-issue-with-rds-per-device-cals
I don't quite understand everything they are talking about in it, but it seems fair to think that completely uninstalling and reinstalling Citrix to each computer might help reset their license settings and hopefully resolve the issue. Our first reported issue I think was 10/5 which is only about a few weeks after yours so it seems weird that this just popped up for both of us now. I might add this to the general Admin/IT forum in case any other non-university organizations might have seen it as well.
I'd do that, I don't think this is a university-specific issue. No word from Tessitura support? I do have a very dim memory of this, but it's also something that crops up on my work machines occasionally, so maybe that's what I'm thinking of. Or some older forum post. I think if it happened to us it was long enough ago that the ticket would be in Task, not Hello, so I'm not coming up with anything there.