Good morning from University of Washington,
I'm sure many of you experienced the notification about the ending contracts with WorldPay and Windcave. Has anyone in this group switched to Tessitura Merchant Services or in the process of switching to Tessitura Merchant Services? I was wandering if we can schedule a discussion Zoom meeting about the pros and cons of switching over to TMS and the how the process works. We are currently still contracted with Windcave and are living in fear of the dreadful notification of our contract ending since we would have to jump through many hoops to switch to something else being a state run university. My colleagues and I would like to hear from you about to what to expect.
Hi Amber Sanders, Andrew Metzroth, and Jesse Dillman! I hope you all are doing well! I wanted to check in with you all and see how your process is going with Tessitura Merchant Services. I would love to hear an update, and I know it would help others who are on this path as well! Gawain Lavers and Janet Herrington thank you for your input about your process! Are you all still planning to make the switch this month?
We made the switch to TMS almost a year ago and it's been way better than Worldpay. The reporting is far more accurate for sure, and the checkout process took some getting used to, but it's been totally doable, even with our weird customizations. We opted not to do the tokenization transfer cause it was wildly expensive, but the costs otherwise have been pretty comparable to Worldpay. It's definitely a process, we had several calls leading up to go-live and had some delays, but are really happy with the change so far.