Good morning from University of Washington,
I'm sure many of you experienced the notification about the ending contracts with WorldPay and Windcave. Has anyone in this group switched to Tessitura Merchant Services or in the process of switching to Tessitura Merchant Services? I was wandering if we can schedule a discussion Zoom meeting about the pros and cons of switching over to TMS and the how the process works. We are currently still contracted with Windcave and are living in fear of the dreadful notification of our contract ending since we would have to jump through many hoops to switch to something else being a state run university. My colleagues and I would like to hear from you about to what to expect.
I literally just submitted a ticket yesterday asking more about Windcave, cause we are also having issues convincing our University to switch to TMS(though hearing that some of you have successfully conquered that hurdle is good to know). The only notifications about Windcave I could find was that they were ending their relationship with First Data, not that Tessitura and Windcave were parting ways. We use TSYS which is still listed as an accepted acquirer for Windcave. Does anyone know if Tessitura has a planned sunset date for Windcave?
I suggest reaching out to your Windcave account manager. At least to hear firsthand about any changes. After last year's announcement, and subsequent panic, about the Windcave-First Data relationship ending we ended up needing a meeting with Windcave, our controller's office and BofA to get clarity on what exactly was changing.
Yes we use First Data for our PCI compliance which is why we are scared.