Good morning from University of Washington,
I'm sure many of you experienced the notification about the ending contracts with WorldPay and Windcave. Has anyone in this group switched to Tessitura Merchant Services or in the process of switching to Tessitura Merchant Services? I was wandering if we can schedule a discussion Zoom meeting about the pros and cons of switching over to TMS and the how the process works. We are currently still contracted with Windcave and are living in fear of the dreadful notification of our contract ending since we would have to jump through many hoops to switch to something else being a state run university. My colleagues and I would like to hear from you about to what to expect.
I don't have a lot of perspectives, we're still on Windcave. However, we have successfully cleared TMS with the campus, and hope to begin scheduling conversations soon. They are very busy! We're hoping to have the scheduling conversations in a couple of weeks and have been told that we'll likely be looking at late Q1 2024. If you're in suspense on when those contracts might end, you definitely need to have a potential TMS contract cleared by your institution ASAP, and in our case that ASAP from start to finish was many months.
At UCB they're moving to do security reviews of every vendor contract that comes up, beyond the usual contract reviews, and as a result our security review team is completely overwhelmed, and this has caused us a lot of grief on other Tessitura-related contracts because of delays and confusion, so be sure to review the timing of all such contracts you have so that you can adequately prepare. And be prepared to push back if reviews come back negative or with reservations or just take too long.
Ha, I just saw "Janet Herrington is typing". Listen to what she has to say!
What Gawain said about the tortuous vendor security review process.