Hi all!
We have had a client reach out to us concerned that students are getting more than their 1 allotted ticket per performance. They are getting around the 1 per person by making multiple orders. Our current set-up is as follows:
-Students Log In with NetBadge
-Students are redirected to a page where the Promo Code/MOS switch is automatically applied
-Students can only select one ticket per valid performance
(I've also attached the Arts$ instructions PDF for more info on how it works/what it looks like).
However, this obviously doesn't limit the amount of tickets they can get if they check out with multiple orders. Does anyone have a suggestion on how to limit this? Is there a way to do it with out current set-up, or would I have to explore something like rankings? Would appreciate any suggestions you may have!
Best,
Olivia A.
Arts$ Instructions + Troubleshooting.pdf.
It is an interesting conundrum. You could post very clear communication stating that you reserve the right to cancel orders for student's violating the 1 ticket limit. Then you could setup some fancy Analytics dashboards. One could simply count out the total number of customers who have more than 1 ticket under the specified price type/MOS/performances and then set a pulse to email you when that number is ever over 0. Then another dashboard could provide you a list of any of the accounts that have exceeded the limit. Still more work on your end, and still wont catch students making multiple accounts, but you can at least show the client that you are serious about enforcing the limit, and maybe after a few students get their tickets canceled, word will get out that you take it seriously.