When selling tickets for clients (internal or external), how often do you distribute ticket sales back to the client? At the end of the performance/run, on a weekly or monthly basis, or at another interval? And what Tessitura report(s) are you running for your clients and yourself to get the final ticket sales amount to distribute? The UVA Arts Box Office historically has been moving funds to our internal clients on a daily basis, but with upcoming changes to UVA's financial system, we finally have a chance to change up our processes so I’m reaching out to different universities/orgs to see how they handle this.
I appreciate your input here!
Jenny MaysSupervisor, UVA Arts Box OfficeManaging Director, Virginia Film Festival
Hi Jenny,
We are very similar to what Andrew Metzroth with UCB mentioned. At the University of Oregon Performing Arts, for internal events, we settle and pay/transfer funds about 1 week after the event/run. This allows us to process any returns, or deal with any customer services issues that might have arisen.
For our external clients, it depends on the contract we have. Some are at the start of the month, for all sales done the previous month. Others are done on an event-by-event basis. Usually with 1 payout after the event.
For reports, I like to use Performance Sales Analysis and payments by performance.
Super helpful! Thanks, Jennifer!