If you folks are anything like us, you move a large numbers of student complimentary tickets out the door for each event.
Currently, this is an in-person process they can only complete during our weekday daytime hours - exactly when they are in classes. They fill out a paper form and we cross-check their ID's (both hard copy and their student portals), against a physical list provided to us by the departments for each event. New this year, Faculty/staff request via a general boxoffice email which has been going swimmingly. However, the fac/staff comp list is fairly static from event to event and the student lists are not. Additionally, there are just too many student requests.
I am investigating how to get student complimentary tickets online somehow. I am pretty sure having them process their own tickets via TNew in not an option because there is no way to "plug into" a University database to verify their University student and departmental qualifying status at the time of processing. Does anyone have a process in place that removes the in-person aspect? Are there any pitfalls or warnings you'd offer?
When I worked at the University of Richmond, we had it set so that student tickets had to be picked up at will call or at the box office ahead of time. They could order online but had to be picked up in-person. That way they would have to show their student ID. You could do the same with fac/staff. I would also periodically check the email addresses attached to these orders. If I saw one that was not a university email I would look in our directory to double-check that they were in fact a student. If they weren't, I flagged it in the box office so that the box office staff could be prepared to switch it to an adult ticket and have the guest pay the difference.