If you folks are anything like us, you move a large numbers of student complimentary tickets out the door for each event.
Currently, this is an in-person process they can only complete during our weekday daytime hours - exactly when they are in classes. They fill out a paper form and we cross-check their ID's (both hard copy and their student portals), against a physical list provided to us by the departments for each event. New this year, Faculty/staff request via a general boxoffice email which has been going swimmingly. However, the fac/staff comp list is fairly static from event to event and the student lists are not. Additionally, there are just too many student requests.
I am investigating how to get student complimentary tickets online somehow. I am pretty sure having them process their own tickets via TNew in not an option because there is no way to "plug into" a University database to verify their University student and departmental qualifying status at the time of processing. Does anyone have a process in place that removes the in-person aspect? Are there any pitfalls or warnings you'd offer?
Hi Jessica!
We just implemented and integration this past fall with our TNEW site and it has worked very well so far. We worked with our IT department and website designers to add NETBADGE authorization to our website (student's University login/password), where students had to sign in through NETBADGE to verify their student status. Once authenticated, they land on a page that describes the free student ticket program and contains a link to apply a discount code to their cart. The discount code then unlocks a free student ticket price type to qualifying events. Really our IT department and Web Designers were able to set it up, but hopefully this gives you an idea where to start! I've included pictures below of what it looks like. Once IT/Web Developers completed the integration, we setup a price type/MOS specifically for free student tickets. The promo code is automatically applied once they navigate to the ticketing page from their login. I hope this helps!
Wow this looks like something we could use! Our IT suggested something similar, and it is very helpful to see a successful implementation. Thanks so much for sharing.