(v16) Group Entry by Order: considering replacing Mobile Tickets

Hi folks,

(cross posting from Ticketing forum)

I've been exploring Group Entry by Order  in v16 and was interested to see if anyone else was using it fully? As it's now part of the Entry Scan Access Control section rather than being a separate place entirely as in NSCAN, we can now interchange between order number QR codes and individual ticket QR codes. This has led me to test adding an Order ID QR code to the confirmation email. This means no matter how many people are attending from one order, it's just one scan and you can amend the numbers as you wish on the scanner, rather than needing to scroll down on someone's phone, hoping you don't miss any. It also means you need just one email instead of the confirmation and a ticket email. For us, it seems great in principle! We don't go live with v16 until the end of Feb so I'm just checking if anyone else has been doing this or has any thoughts on it in general.

The main considerations I have are:

• Tickets need to be printed to be scanned in this way, so if we fully replaced Mobile Tickets we'd probably have to set up a SQL job to effectively print all orders to a NULL printer at a regular interval
• If we aren't sending Mobile Tickets, we can't as simply integrate into Google/Apple Wallets (bummer - but maybe we could keep them in the online account to keep the functionality somewhere)
• In it's default state (as it will be with my zero HTML skills) the QR code is a bit unflashy, so it's slightly less obvious it's also the ticket email

It feels like a big theoretical change, but with the right wording in the confirmation it could be clear enough from a customer POV, and simpler for our VE team.

Any thoughts or encouragement gratefully received!

Thanks,

Tom