Hi
We've gone on sale with our courses for the first time in Tessitura. The cancellation policy is 50% refund to the customer; the remaining 50% is effectively a cancellation fee and needs to go to the same GL as the original booking.
The complication is there are different GLs depending on the course and whether it is online or in person. That would mean creating multiple payment methods to refund to - or having one and then manually re-assigning to the correct GL afterwards.
Any suggestions how best to manage this in Tessitura? And how to report on it?
I will cross-post in the Payments group.
Many thanksBest wishes
Dawn
Hi Dawn,
We handle retained fees by setting up a Per Order fee with the same GL code as the event. Then when the customer cancels you can add the relevant fee to the order, override the fee amount to be 50% of the order value, then return the tickets. That way the 50% is accounted for against the correct GL code. and you can use your standard payment methods to refund the remaining 50%.To report on this you can use the Ticketing Fee Revenue report. If you create a "retained fees" category you can report on all retained fees in a given period, or select the individual fee for a specific event.