Reopening plans: phone lines and in person

Kirsty Alexander (Past Member) $organization over 5 years ago

Hi all, happy Friday!

We’re working on our plans for reopening and recruitment, and just looking to see how other venues are looking to reopen their phone room/call centre environment and front desk so I have a few q's if you dont mind:

Prior to closure, what were your daily opening times for both in person and via phone (if applicable)?
Do you have an idea of what opening times you would be looking at for both in person service and via phone when you reopen?
How many staff are you thinking of having, and whether they're going to be casual/full time/part time?

We previously opened the front desk daily from 10am until the end of the performance, as well as the phone room Monday to Saturday 10 – 6pm so are looking to scale this back in some form due to resourcing and the big shift to digital with emails/webchat etc, but are keen to know what other venues are planning on doing.

Many thanks in advance!

Kirsty

Parents

Ian Bass $organization over 5 years ago

Hi Kirsty

Before lockdown (so long ago!) we were open on Box Office 10-6 if there was no performance or 10-showtime if there was. Phones were 10-6 Mon – Sat and 10-4 n a Sunday.

The reopening plans are very up in the air at the moment. We want to offer some sort of phone service but it will probably be an access and customer service line rather than a booking line. In person we’d like to be available when the theatre is open as we were in the past but that’s really going to depend on covid regulations and whether we still keep moving towards normal life.

In terms of staffing we’re likely to have a similar number as before (a mix of zero hour and permanent) but some of the team will still be remote working even after we have opened.

Happy to message again when we’ve got firmer plans though.

All the best

Ian

Ian Bass

Box Office Manager

The Old Vic

The Cut, London SE1 8NB

T	+44 (0)844 871 7628
E	Ian.Bass@oldvictheatre.com
W	www.oldvictheatre.com

OLD VIC: IN CAMERA is a new artistic initiative of socially distanced performances all streamed live from the iconic Old Vic stage with the empty auditorium as a backdrop. Find out more here.
We are hugely grateful to have received vital funds from the Culture Recovery Fund, which will serve as a lifeline to our reopening. See here for how the funds will help us rebuild to March 2021, but why we continue to need your support for our long term survival.

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