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Group Bookings

Kristian Clark
$organization

Hi All,

We are looking to grow our Group Bookings function in the Box Office and wondered if anyone has any top tips or considerations they would like to offer on how you manage your Group Bookings?

Thanks,
Kristian

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  • 0 $organization
    Thanks for this Brendan,
     
    I actually don’t mind the idea of using CSI’s to log these, using “Hold Until” is a good shout as well.
     
    Thanks again
    Kristian
     
    Kristian Clark | Box Office Manager<![if !vml]> <![endif]>
    Sage Gateshead, St. Mary's Square, Gateshead Quays, Gateshead, NE8 2JR 
    0191 443 4637| Kristian.Clark@sagegateshead.com| www.sagegateshead.com 

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    Our Crisis, Recovery & Renaissance fundraising campaign aims to raise £1m every year for the next three years.
    This will safeguard Sage Gateshead and help place live music at the heart of our region’s recovery and future. If you can, please consider making a donation to our campaign. To give, simply click here.
     
  • 0 $organization in reply to Kristian Clark

    Hi Kristian 

    Happy to talk you through our group bookings process too if useful?

    We currently have a custom SSRS report which acts as an invoice and utilises the hold until date as the payment date. Once paid this report changes wording and becomes a paid booking confirmation. It also has dynamic text, that changes depending on the delivery method selected to inform the customer on how to expect to receive their tickets. 

    We also have a few reports that act as marked seating plans. One that is used in place of individual tickets for a school group, or to offer a visual representation of seating for a standard group booking. And the other being a seat map for our front of house team showing the location of all groups for a performance (so that they don't have to spend hours with highlighter pens and a blank seat map for a schools only performance!).

    We are also looking at adding the group order N-scan barcode to the customer paid order confirmation and marked seating plan currently so this can be scanned to mark tickets as attended in the application. 

    Probably easier to show you over a call, so do feel free to get in touch is any of the above is of interest. 

    Thanks


    Ryan

Reply
  • 0 $organization in reply to Kristian Clark

    Hi Kristian 

    Happy to talk you through our group bookings process too if useful?

    We currently have a custom SSRS report which acts as an invoice and utilises the hold until date as the payment date. Once paid this report changes wording and becomes a paid booking confirmation. It also has dynamic text, that changes depending on the delivery method selected to inform the customer on how to expect to receive their tickets. 

    We also have a few reports that act as marked seating plans. One that is used in place of individual tickets for a school group, or to offer a visual representation of seating for a standard group booking. And the other being a seat map for our front of house team showing the location of all groups for a performance (so that they don't have to spend hours with highlighter pens and a blank seat map for a schools only performance!).

    We are also looking at adding the group order N-scan barcode to the customer paid order confirmation and marked seating plan currently so this can be scanned to mark tickets as attended in the application. 

    Probably easier to show you over a call, so do feel free to get in touch is any of the above is of interest. 

    Thanks


    Ryan

Children