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Group Bookings

Kristian Clark
$organization

Hi All,

We are looking to grow our Group Bookings function in the Box Office and wondered if anyone has any top tips or considerations they would like to offer on how you manage your Group Bookings?

Thanks,
Kristian

Parents
  • 0 $organization
    Hello Kristian
     
    We’re due an overhaul on our approach to group bookings, but at present we manage them with CSIs:
     
    Category-
    Group Bookings
     
    Activity Types-
    Initial Reservation
    Amended Reservation
    Confirmed Reservation (when they’ve paid)
    Outstanding Reservation (when payment is overdue)
    Cancelled Reservation
     
    We would then usually pull a CSI tracking report on a Monday, Wednesday and Friday to attend to open issues.
     
    As I say though, by no means is the best way to facilitate groups and we’re looking to improve with this. We’ve been looking at using a report that utilises the hold until date functionality.
     
    Many thanks
     
    Brendan
     
Reply
  • 0 $organization
    Hello Kristian
     
    We’re due an overhaul on our approach to group bookings, but at present we manage them with CSIs:
     
    Category-
    Group Bookings
     
    Activity Types-
    Initial Reservation
    Amended Reservation
    Confirmed Reservation (when they’ve paid)
    Outstanding Reservation (when payment is overdue)
    Cancelled Reservation
     
    We would then usually pull a CSI tracking report on a Monday, Wednesday and Friday to attend to open issues.
     
    As I say though, by no means is the best way to facilitate groups and we’re looking to improve with this. We’ve been looking at using a report that utilises the hold until date functionality.
     
    Many thanks
     
    Brendan
     
Children
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