Hello community!
I wish to be a bit nosy and ask a few questions about phone lines if I may? A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community:
Any time you could give to answer these questions would me much appreciated.
See you on the 17th!
Many thanks
Brendan :-)
Morning Brendan,
1. We have always operated a telephone line at Sage Gateshead.
2. We had about 5 months of outbound calls only to respond to any emails we couldn't action without speaking to customers in order to mitigate the affects of staff shortages during periods of furlough, followed by a short period of time physically at the venue selling tickets as per usual and since mid-November (I think) we have had all incoming calls to our usual Box Office number diverted to our staff via Teams whilst working from home.
3. Due to the nature of our audience it is likely that we will always require the ability to take bookings over the phone.